As a member-driven organization, TSANet requests its members feedback on various topics that effect the organization. Strategy days take place three times per year and are aligned with TSANet Board of Directors meetings. Actian kindly hosted this event in Austin, TX. The meeting included a strategy day that was open to non-board TSANet members. Actian, Dell EMC, Cisco, Citrix, Hewlett-Packard Enterprise, IBM, NetApp, Nutanix, Red Hat, Symantec, VMware and others got together for this thought-provoking session.
TSANet hosted a workshop from April 26-27, 2017 at the Fujitsu facility in Munich, Germany. This was the fifth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of Solution Support”. This interactive seminar, facilitated by Rainer Zielonka (TSANet), discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies the need for excellent customer journey, appropriate communication, convenience and customer outcomes. The participants shared key strategies, the use of new technologies as IoT, AI, AR, ML which are playing a key role in improving supplier`s agility and responsiveness and the requirement of a comprehensive approach on solution level to solve issues of higher complexity.