Hewlett Packard Enterprise hosted the TSANet Strategy Day on Oct 4, 2016 in the Bay Area. The strategy day provided members an opportunity to discuss the current state of TSANet and define the long term strategy.
There are not many opportunities where the support industry can come together to talk strategy, commiserate on their successes and failures, or simply discuss what support looks like in the future. TSIA’s TSW show happens to be one of them. The Las Vegas show, held in October, highlights an industry in transition. The traditional support models simply don’t work with customers who have different demands and needs.