Most support organizations understand the importance of knowledge management and the positive impact it has on cost and customer satisfaction. A successful knowledge management initiative is the foundation for both self-help and assisted help improvements. Below are some best practices that can help you get started in the right direction.
Dear Colleague: The long winter is drawing to a close and I am thrilled that spring is just around the corner. The TSANet Board and staff have been working hard over the past quarter to find new ways to improve and grow while staying focused on our key initiatives: TSANet brand recognition, membership growth, and improvement of the TSANet member experience through tool and technology enhancements.