Software as a Service (SaaS) is on the rise and has increased over 17% since 2011 to over $14 billion according to information technology research and advisory company Gartner. More and more companies are utilizing remote software to cut costs and responsibilities within their organizations.
TSANet recently conducted research into how member companies were using and benefitting from our Custom Groups. While the interviews were anonymous, we wanted to share the findings with other TSANet members to help everyone get the most from their TSANet memberships.
The evolution of technology is pushing technical support to levels and places never before expected. Interoperability issues are threatening IT teams everywhere. IaaS hosting, the cloud, even the instantaneous way we communicate, are changing the way technical support is being addressed. This means engineers need to take a more proactive approach to technical support. By actively searching out and diagnosing interoperability issues, technical support can eliminate costly calls.