The TSANet Board has approved a fantastic offer as part of our 20th Anniversary celebrations. Any Basic or Premium member that creates a custom group before September 1st 2013 will be able to invite 5 new Limited members FREE for the first year. Premium Global members will be able to invite 10 new Limited members FREE for the first year.
Most support organizations understand the importance of knowledge management and the positive impact it has on cost and customer satisfaction. A successful knowledge management initiative is the foundation for both self-help and assisted help improvements. Below are some best practices that can help you get started in the right direction.