TSANetYour Technology is Connected. Are you?

TSANet - The MultiVendor Support Community


Multi Vendor Support Community

Your technology is connected. Are you?

Sometimes customers call with problems your technical support staff can’t solve alone. TSANet enables members to collaborate and solve problems for customers they share.



Work with Premium Members like These

Published byDennis Smeltzerin Member Resourceson Wed, 11/07/2012 - 15:41

To help our members and the overall mission of TSANet, we are now introducing Selective Process Documents for our Open Group (Basic and Premium) members.

Joining Society, Sourced from: <p>Image courtesy of [image creator name] / <a href="http://www.freedigitalphotos.net" target="_blank">FreeDigitalPhotos.net</a></p>
Published byDennis Smeltzerin Industryon Fri, 11/02/2012 - 10:07

Telecommunications companies today provide services and support that reach untold numbers of individuals all over the world. But the services and products they provide rarely function alone. These products interact with a multitude of different devices and services from other companies. More and more companies and industries are finding themselves in a complex technology ecosystem. This complex ecosystem often proves problematic for a company’s technical support team and its customers.

TSANet and TSW logo, source: http://www.technologyservicesworld.com/ and http://www.tsanet.org/
Published byDennis Smeltzerin Industryon Mon, 10/29/2012 - 09:26

While nearly all the information at TSW 2012 was useful, several trends stood out as the dominant factors facing technology-industry tech support today. Cloud, big data and global services led the discussions as everyone tried to figure out how these heavyweight factors applied to their business.


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