TSANetYour Technology is Connected. Are you?

TSANet - The MultiVendor Support Community


Multi Vendor Support Community

Your technology is connected. Are you?

Sometimes customers call with problems your technical support staff can’t solve alone. TSANet enables members to collaborate and solve problems for customers they share.



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TSANet Webpage, source: www.TSANet.org
Published byDennis Smeltzerin News & Eventson Fri, 10/12/2012 - 13:19

TSANet’s quest to make it easy for businesses to provide multi vendor support with other companies has a new face. A new website and social media strategy was developed to help new and existing members get the most from TSANet.

Teamwork graphic, sourced from: http://global.wonderware.com/SiteCollectionImages/Support/Tech%20Support%20Ecosystem_Main.png
Published byDennis Smeltzerin Industryon Mon, 10/08/2012 - 11:54

Technology companies face a myriad of multi vendor technical support issues. From communication and entitlement problems to finger pointing, the list goes on and on. So how do you manage your customer relationships in order to please not only your CEO, but your customers?

Image of TSANet Custom Group
Published byDennis Smeltzerin Member Resourceson Tue, 09/25/2012 - 13:03

There are lots of reasons why two companies, or a group of companies, might want to set up a relationship that facilitates a different level of collaboration than what they provide to all TSANet members. The possibilities are endless, but I thought I’d share a few of the most common reasons I’ve seen companies start custom groups.


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