TSANet hosted a workshop on March 25-26, 2019 at the Software AG facility in Darmstadt, Germany. This was the tenth face-to-face meeting TSANet held in Europe about relevant topics on technical support.  Rainer Zielonka from TSANet met with NetApp, Software AG, IBM, Datacore, Fujitsu, Dell EMC, RedHat, Atlassian, Nutanix and Bacula Systems to discuss the following topics:

• Dos and Don’ts for engineers communicating with customers
• Incident Reflection AI/ML, Chatbots, Self Help, Case avoidance, knowledge creation
• GDPR compliance 
• AI solutions to improve customer success

The feedback from the event was very positive, all participants were impressed by the actuality of the topics, the knowledge and openness of the speakers, the inspiring discussions and the great location and hospitality from the Software AG team.

The next Face to Face meeting will be in Fall 2019.

If you are interested in participating, please contact Rainer Zielonka at rainer@tsanet.org