Why use journeys? Alliance partners are often an afterthought when…
Guest Webinar by FT Works: What should I do with AI: A No-Nonsense Roadmap for Curious Support Managers
Join us on Tuesday March 26 to explore the rapidly-evolving…
Training in the Age of Hybrid Work by FT Works
Support organizations have traditionally relied on training strategies that rely…
Quantifying Customer Value by FT Works
What’s the Problem? Customers want to be sure that they…
Automating Case Assignments by FT Works
Unfairly Despised and Ignored Most support executives never think about…
4 Steps to Design Customer Journeys that Work
If you’re interested in designing a better customer experience, start…
ASP, TSANet, & FT Works Present a Workshop Series for Support Leaders Led by Francoise Tourniaire
With all the Covid disruption past year, many support organizations…
Customer Skills Workshops with Francoise Tourniaire
ASP, TSANet and FT Works will sponsor a remote workshop…
Francoise Tourniaire from FT Works provides industry update on AI in Support
Francoise Tourniaire from FT Works provided an industry update on…