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Industry

Support Demand is on The Rise – How to Prepare

Overall support demand grew at an average rate of 11%…

August 8, 2023August 10, 2023ServiceXRG
Industry

ChatGPT: Impressions and Implications for Technical Support and Customer Success

Guest Blog:  Tom Sweeny at ServiceXRG.   https://www.servicexrg.com/blog/chatgpt-impressions-and-implications/ This article offers…

February 15, 2023February 16, 2023ChatGPT, ServiceXRG, Tom Sweeny
Industry

Poor Support Case Management Practices = Missed Opportunities

Guest blog from Tom Sweeny at  www.ServiceXRG.com The time and…

April 5, 2022August 19, 2022case management, ServiceXRG, Tom Sweeny
Industry, Meetings & Webinars, Member Resources

The Convergence of Support and Success – Research & Industry Practices

The Association of Support Professionals held an online conference Oct…

March 1, 2021March 1, 2021ASP, Industry, Research, ServiceXRG, Tom Sweeny
Industry, Member Resources

Optimizing Multi-Vendor Support Issue Resolution

Guest blog by Tom Sweeny at www.servicexrg.com Today’s robust technology…

February 24, 2021multi vendor support, ServiceXRG, Tom Sweeny
Industry

Effectively Managing Distributed Support Teams

Guest blog from Tom Sweeny at  www.ServiceXRG.com Geographically distributed teams…

September 3, 2020September 3, 2020Service Excellence Research Group, ServiceXRG
Industry

Is Assisted Support Demand on the Rise – Shift Demand to Self-Help and Automation

Guest blog from Tom Sweeny at  www.ServiceXRG.com If your support…

June 15, 2020June 15, 2020ServiceXRG, Tom Sweeny

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