Overall support demand grew at an average rate of 11%…
ChatGPT: Impressions and Implications for Technical Support and Customer Success
Guest Blog: Tom Sweeny at ServiceXRG. https://www.servicexrg.com/blog/chatgpt-impressions-and-implications/ This article offers…
Poor Support Case Management Practices = Missed Opportunities
Guest blog from Tom Sweeny at www.ServiceXRG.com The time and…
The Convergence of Support and Success – Research & Industry Practices
The Association of Support Professionals held an online conference Oct…
Optimizing Multi-Vendor Support Issue Resolution
Guest blog by Tom Sweeny at www.servicexrg.com Today’s robust technology…
Effectively Managing Distributed Support Teams
Guest blog from Tom Sweeny at www.ServiceXRG.com Geographically distributed teams…
Is Assisted Support Demand on the Rise – Shift Demand to Self-Help and Automation
Guest blog from Tom Sweeny at www.ServiceXRG.com If your support…