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Published byBrittanyin Webinaron Fri, 02/24/2017 - 09:08

This Webinar included an overview of the CRM connectors for Salesforce, NetSuite and Microsoft Dynamics as well as details for the Web Interface. If you missed the TSANet Case Exchange Webinar, we have provided the webinar recording and slides.

Published byBrittanyin News & Eventson Mon, 01/16/2017 - 10:09

A new Case Exchange connector version 4.1 is now available for Salesforce. This release contains three new features that have been requested from members. It is recommended that all existing users upgrade to this new connector.

Published byBrittanyin Webinaron Wed, 04/20/2016 - 11:52

If you missed the TSANet Case Exchange Webinar, we have provided the recording and slides below!

Published byBrittanyin Webinaron Thu, 12/17/2015 - 07:48

Learn how to take advantage of the new TSANet Case Exchange feature. This Webinar includes an overview of the CRM connectors for Salesforce, NetSuite and Microsoft Dynamics as well as details for the Web Interface.

Published byBrittanyin Member Resourceson Mon, 11/16/2015 - 07:41

The Fall 2015 release went live in October and provides several improvements to Case Exchange. Improvements to both the Web interface and Email notifications are highlighted below.

Published byBrittanyin Member Resourceson Wed, 06/10/2015 - 12:15

The Summer 2015 release went live on June 3rd and provides several improvements to Case Exchange. In addition to CRM connectors for Salesforce, NetSuite and Microsoft Dynamics members can now use the solution from the Member web. This provides members without a supported CRM system a method to use the Case Exchange feature.

Published byBrittanyin Member Resourceson Tue, 11/11/2014 - 10:26

Looking to automate your multi vendor support case management process? Case Exchange provides the ability to collaborate with other Companies within your CRM support system. TSANet has completed the Case Exchange pilot and this service is now available to ALL members.

Published byBrittanyin Member Resourceson Wed, 06/04/2014 - 11:15

The new TSANet strategy is based on feedback from our members and will enhance how members collaborate and provide support in multi vendor environments. The strategy is designed to address the core requirements of our members. These requirements can be summarized into 3 areas: Continue to add more members, Improve how members collaborate, Add more value for members. This blog provides more detail and an update on Case Exchange.

Published byBrittanyin News & Eventson Thu, 02/13/2014 - 09:04

IBM hosted the TSANet board of directors and other member companies for a review of the strategy implementation status and plans for 2014. Topics included Case Exchange, Member Web and Knowledge and Training exchange.

Published byBrittanyin Member Resourceson Fri, 12/13/2013 - 10:07

The new TSANet strategy is based on feedback from our members and will enhance how members collaborate and provide support in multi vendor environments. The strategy is designed to address the core requirements of our members. These requirements can be summarized into 3 areas: Continue to add more members, improve how members collaborate, and add more value for members.

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