TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has received both ISO 27001:2013, and ISO 27701:2019 recognizing its proven commitment to the highest level of information security management and privacy information management supporting the TSANet Connect system and processes for Multi-Vendor collaboration. ISO 27001 is a globally recognized standard mandating numerous controls for the establishment, maintenance, and certification of an information security management system (ISMS). ISO 27701 is a globally recognized standard mandating numerous controls for the establishment, maintenance, and certification of a privacy information management system.
TSANet’s certifications was issued by BSI, an independent, third-party auditor that confirmed TSANet possessed the formalized information technology (IT) security policies, procedures, and technical controls necessary to meet the standards upon completion of a formal audit process.
The TSANet Connect system is used by TSANet Members to make collaboration requests to other Members. TSANet Connect can be integrated into the Members systems and business processes so that inbound requests are routed and responded to by the correct teams. Members making outbound requests benefit from a simple and consistent process for requesting collaboration with any Member.
“As the industry emphasizes data security as the new normal, TSANet’s achievement of both ISO27001 and ISO27701 certification represents a commitment to its members and their ability to collaborate safely on a secure platform,” said Dennis Smeltzer, President of TSANet. “As a member driven alliance, TSANet continues to develop and provide a streamlined path for multivendor collaboration. ISO 27001 and ISO27701 certification is yet another step in TSANet’s long-standing commitment to excellence in the support industry. “
Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multivendor alliance that offers an industry-wide forum to facilitate servicing multivendor customers while providing an infrastructure for more efficient multivendor problem solving. Membership consists of more than eight hundred software and hardware companies. TSANet can be reached at (913) 345-9311 or at www.tsanet.org.
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