Today’s global health crisis is changing the way our Members deliver support. Clients and tech support teams are being challenged to adopt to a remote world for an extended period of time. We want to ensure that tech support organizations are prepared to keep their clients’ businesses running as smooth as possible.
Paul Esch from TSANet met online with IBM, NetApp, Dell, Red Hat, HPE, Nutanix, VMware, Hitachi and CommVault to discuss the most pressing topics of the current situation.
March 16th: Australia Focus Group Meeting Agenda
The following meeting topics were discussed:
- TSANet Connect update – The latest status of TSANet Connect including new features and future plans
- Other TSANet Updates – Engineer Knowledge Exchange Pilot, ISO 27001 for TSANet Connect
- Workshop – 2021 plans for the group. It looks like it will be ok to have a face-face meeting. Next meeting is set for Aug 3rd from 10am to 2PM. Will send invitation and topics to focus group Members. At this time will plan for Dell to host but alternate could be HPE.
Please contact Paul Esch firstname.lastname@example.org if you are interested in the Australia Focus Group.
TSANet has Focus groups in North America, Europe, Australia, India and Japan that provide an opportunity to learn, network with other Members and provide feedback on the TSANet strategy and future direction. As a member-driven organization, we encourage all members to be involved in the strategy and provide feedback. If you would like to be part of a regional focus group, please contact us.