The following enhancements are part of the summer TSANet Connect 2.0 release. Go to connect.tsanet.org to find your Company and bookmark the new landing page.
New Web App: All Members
- A new homepage design that supports the creation and management of collaboration requests.
- The New Case detail page provides an overview of the collaboration and the history of notes and changes.
- Users can now add notes to a collaboration. Members are notified when notes are added to a collaboration case.
- Response updates: The receiving member can now modify the response update, for example if the assigned engineer changes.
- New simplified rich text editor.
- Improvements to reports and export ability.
- Improved the initial response workflow. For example, the assigned engineer is now notified, and a user account is created if one does not exist.
- All systems are now protected by Cloudflare.
- We simplified the member sign-in URL. Changed to tsanet.org
API: Elite Members
Elite Members can now create integrations and apps using a full-featured API. For more details, see the TSANet Connect 2.0 Integration guide.
Salesforce Package: Elite Members
An Unlocked Salesforce Package is available to Elite Members. This reference integration to Salesforce includes access to source code that can be modified. Contact TSANet at membership@tsanet.org for access to this package.
For more details, watch the Webinar: https://www.tsanet.org/tsanet-connect-update-webinar-may-7-2024/
New TSANet Connect Training – Video and slides
Watch the recorded training for the Web App: https://youtu.be/y9yZ9MJxIyU
New TSANet Connect Training – Regional Sessions
Register your engineers for a 30-minute training session on the TSANet Connect 2.0 system. It will cover the new features of TSANet Connect 2.0 and includes a Demo. The training sessions will be held on July 24, 2024.
- India Training Session – 6:00am CDT, 4:30pm India Time zone Register Now
- Europe Training Session – 7:00am CDT, 1:00pm UTC Register Now
- Americas Training Session – 11:00am CDT Register Now
- APJ Training Session – 7:00pm CDT, 10:00am AEST, 9:00am JST Register Now
Want a training session that is specific to your team? Contact Paul Esch at paul@tsanet.org to request a session.
Upcoming Events and Webinars
Register for an upcoming Regional Focus Group meeting
Webinar: Introduction to TSANet Connect 2.0 – Web App – July 16, 2024 Register Now
Webinar: Introduction to TSANet Connect 2.0 – Limited Member – Aug 20, 2024 Register Now
Webinar: Introduction to TSANet Connect 2.0 – Salesforce Integration – Sept 24, 2024 Register Now
Webinar: TSANet Annual Member Meeting – Dec 10, 2024 Register Now