The first version of TSANet Connect is now live! The first group of Members are migrated to the system and connecting through the new process. This version is feature complete and will be used for the next phase of Member migration that will start in May.
Features
The core features of this release include:
- Member Specific login page with options for new user registration or quick access
- Process form that provides input to the connecting process. Basic and Premium Members can request customization of this form to include custom fields
- Standard email process method for connecting engineers. This process includes initial response SLA and Escalation process
- Support for Partner Programs and Solution Support groups
- Streamlined registration process for Partner Program groups
- Documents functionality for Partner Program and Solution Support Groups
- Reporting – Administrators can download transaction data for reporting
See the TSANet Connect page on the public site for an overview video and brochure.
Migrating Members
The Phase-1 group of Members are now live, and we will start Phase-2 migration in May. The webinar below will provide more details on the migration process
TSANet Connect – Member Migration Update [View Recording]
More Information
A series of Blogs are available that provide further information about TSANet Connect
- TSANet Connect – Overview [View Recording]
- TSANet Connect – Administrator Training [View Recording]
- TSANet Connect – Partner Programs [View Recording]
- TSANet Connect – Member Migration Update [View Recording]