Artificial intelligence (AI) is transforming the landscape of technical support, offering solutions that improve efficiency, accuracy, and user satisfaction. By automating routine tasks and empowering support teams, AI is revolutionizing the way businesses interact with their customers.
Rainer Zielonka, representing TSANet, convened with industry leaders, including NetApp, Veritas, IBM, Microsoft, Nutanix, Atlassian, AWS, HPE, and Fujitsu Technologies, to explore AI’s impact on the future of technical support.
Discussion topics included:
- Keynote Address on AI by Nutanix
- Resource Planning in Hybrid Work Environments
- Customer Communication Channels
- 10 Dilemmas for Customer Service Redesign in 2023
- Sharing Best Practices in AI for Tech Support
- Workshops on Using AI in Tech Support
- TSANet Update: Connect 2.0
In closing, Rainer thanked everyone for their participation and open sharing. He acknowledged Vladimir Petkov and the Nutanix team, the speakers, and all attendees for making the meeting a success. He also announced the next focus group meeting, scheduled for Spring 2025.
For those interested in future events, please contact Rainer Zielonka at rainer@tsanet.org.