TSANet hosts EMEA Focus Group Online Meeting on April 21st, 2020

Today’s global health crisis is changing the way we deliver support. Clients and tech support teams are being challenged to adopt to a remote world for an extended period of time. We want to ensure that tech support organizations are prepared to keep your clients businesses running as smooth as possible.

Instead of hosting a formal EMEA focus group meeting in 2Q, TSANet decided to organize informal, online sessions to discuss current issues and share information and best practices to help each other in difficult times.

Rainer Zielonka from TSANet met with NetApp, Software AG, IBM, Fujitsu, Dell, EMC, RedHat, HPE, Atlassian, Nutanix, Lenovo, HashiCorp  to discuss the most pressing topics of the current situation.


  • Virtual team building, team training, “bring your own coffee”
  • Employee engagements during lockdown
  • Believe in striving
  • Remote work becomes the norm
  • New ways to work in light of Covid-19

The feedback from the event was very positive, all participants were impressed by the actuality of the topics, the knowledge and openness of the speakers and the inspiring discussions.

The next online  meeting will be the next month.

If you are interested in participating, please contact Rainer Zielonka at rainer@tsanet.org