TSANet hosts EMEA Focus Group virtual meeting – September 28, 2021

There is no question that the COVID 19 pandemic has reshaped our world and our industry, and that technical support technology trends have emerged or accelerated  as we all adapted to the changes around us.

TSANet will continue to provide its members a world class COLLABORATION platform and the ability to share best practices and use cases.

Rainer Zielonka from TSANet met online with IBM, Dell EMC, Software AG, Nutanix, F5 Networks, HPE, Red Hat, Hashi Corp and Atlassian to discuss the most pressing topics of the current situation.

Following topics were discussed:

  • TSANet Strategy Workshop: The team created a SWOT (Strengths, Weakness, Opportunities and Threats) list as input to the strategy. All regional focus groups will provide similar feedback as part of the new TSANet 2023 strategy creation.
  • Best practices session: Voice of the Customer -the importance of customer surveys. Service excellence is key to customer retention and loyalty. Service experience that exceeds customer expectations keeps them engaged, drives and expands product and service purchases and -perhaps most important – keeps them talking about the great service experience. The team discussed in depth the variables that influence CSAT and how to achieve improvements.

  • The feedback from the participants was very positive. All participants were impressed by the actuality of the topics, the knowledge and openness of the speakers and the inspiring discussions during the workshop.
  • The next online meeting will be in Q4/2021

If you are interested in participating, please contact Rainer Zielonka at rainer@tsanet.org