TSANet Members meet at Red Hat to learn, network and share best practices

Red Hat hosted the recent TSANet North America Focus Group in Raleigh, NC on Feb 26th.   Over 35 participants attended the event to network, learn and share best practices.   Below is a summary of the meeting and the content presented for those who were not able to make it.

Update on TSANet and TSANet Connect

TSANet provided an update on TSANet and TSANet Connect.

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Top Trends in Support

Tom Sweeny from Service XRG shared information about the top trends in support

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Member Survey Feedback and workshop

The initial results from the Member Survey were presented and the group discussed in more detail ways to improve the value that TSANet provides for Limited Members

Getting Managers to think Strategically

Phil Verghis talked about the Common Customer Metrics Framework and how to Getting Managers to think strategically.

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Get Involved

TSANet Members host regional Focus group meetings in North America, Europe, India, Australia and Japan.  View the list of upcoming events.