We`re living in a time when service and support is a major competitive differentiator for businesses across industries globally. Technologies such as artificial intelligence (AI), machine learning (ML) and the Internet of Things (IoT) offer new opportunities for service and support management organizations to further delight their customers.
Technical support executives from major IT companies, members of the EMEA focus group, and the TSANet Board of Directors will discuss and share best practices on elevating the support business in a connected, digital world.
To this end, TSANet will be hosting an exclusive WORKSHOP that will take place from May 15 through 16, 2018 at the hosting company Fujitsu in Munich, Germany.
At this hands-on workshop you will learn:
- Diversity in Tech Support- Chances and Challenges
- The impact of subscriptions on customer success and tech support
- TSANet Strategy Update
- Consumption based services in tech support
- Process simplification after spin-mergers
- Use Predictive Analytics to drive Tech Support Excellence
To register for this extraordinary event, contact Rainer Zielonka, Chairman of the EMEA Focus group at: rainer@tsanet.org
Participation is possible by invitation only. Register now, seats are limited!
We look forward to seeing you at the event and presenting the latest state-of-the art developments and trends.