Introduction to TSANet for Limited Members
Date/Time: Tue, Jan 31, 10:00 AM – 10:30 AM CST (Revised Date and Time)
Who should join? Limited Members (Managers and Callers)
This Webinar is for Limited Members. We will provide an overview of TSANet and details of the TSANet Connect system that is used to collaborate with other Members.
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Introduction to TSANet for Standard, Premium and Elite Members
Date/Time: Wed, Feb 15, 10:00 AM – 10:30 AM CST
Who should join? Standard, Premium and Elite Members (Managers and Callers)
This Webinar will provide an introduction the TSANet. Will include an overview and demo of the TSANet Connect system that is used to collaborate with other Members.
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Guest Webinar: Scaling Customer Service in the Era of ChatGPT
Date and Time:
Apr 13, 2023
11:00 AM EDT / 8:00 AM PDT | 45 minutes
Who should join? All Members (Managers and Callers)
Search is the way we access knowledge today. It is the foundation for customer self-help and the way service teams access the accumulated knowledge of the organization. Search makes it possible for companies to cost effectively scale service delivery and share knowledge.
Join us as we partner with ServiceXRG’s Founder & CEO, Tom Sweeny where he and Coveo’s Neil Kostecki willl discuss how to cost-effectively scale customer service in the era of ChatGPT. And – find out why it all starts with your humble search box.
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TSANet Connect 2.0 Update
Date/Time: Tue, Apr 25, 10:00 AM – 10:30 AM CDT
Who should join? All Members (Business and Program Managers)
This Webinar will look at the plans for the next generation of TSANet Connect. A Demo of the API integration with Cisco will also be provided
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TSANet Partner Program Best Practices – Red Hat and Nutanix
Date/Time: Tue, May 16, 10:00 AM – 10:30 AM CDT
Who should join? All Members (Managers and Callers)
This webinar will feature best practices for creating and managing Technology Partner Programs from both Red Hat and Nutanix.