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TSANet Users


Published byBrittanyin News & Eventson Mon, 02/12/2018 - 09:31

Founded in 1993, TSANet continues to evolve with growth in membership and value every year. In celebration of our 25th year anniversary, we take a look back at where it all started.

Published byBrittanyin Webinaron Thu, 01/25/2018 - 12:09

TSANet will be conducting a series of webinars on February 21, 2018 through May 22, 2018. The webinars include: Introduction to TSANet, Utilizing TSANet for Technology Partner Relationships, TSANet Administration and Management, and Three tips for improving TSANet usage.

Published byBrittanyin News & Eventson Fri, 01/19/2018 - 11:05

Nutanix will be hosting the TSANet Board of Directors, North America Focus Group and the Technology Committee Meetings. Actian, EMC, Cisco, Citrix, Hewlett-Packard, IBM, Microsoft, NetApp, Red Hat, Symantec, VMware and others will meet to discuss various topics.

Published byBrittanyin News & Eventson Fri, 01/12/2018 - 09:22

TSANet started a Europe Focus Group in 2013 and expanded to include Australia and India in 2017. Following the success of these regional focus groups, TSANet will create a focus group for North American Members during 2018. This focus group will take an active role in improving Member collaboration and provide feedback to the TSANet strategy.

Published byBrittanyin News & Eventson Fri, 01/05/2018 - 08:22

The first face-to-face meeting of the newly established TSANet India Focus group took place on December 8, 2017 at the NetApp facility Bangalore, India.

Published byBrittanyin Webinaron Fri, 12/15/2017 - 12:39

The TSANet Annual Member meeting was held to give members an update on member business and an opportunity to gain strategic insight on the organization's direction and vision.

Published byBrittanyin News & Eventson Tue, 12/05/2017 - 07:52

TSANet hosted a workshop from November 21-22, 2017 at the NetApp facility in Amsterdam-Schiphol, Netherlands. This was the sixth workshop TSANet held in Europe around relevant topics around technical support. During this workshop facilitated by Rainer Zielonka (TSANet) members of the EMEA Focus group shared their vision of the future of tech support. With the advent of real-time communications and new technologies such as social media, wearables, IoT, augmented reality, and artificial intelligence there are countless opportunities for businesses to transform customer service to meet increased Customer Expectations, the strive for operational efficiency and ongoing business changes.

Published byBrittanyin Member Spotlighton Wed, 11/15/2017 - 09:03

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Red Hat.

Published byBrittanyin Member Spotlighton Tue, 11/07/2017 - 12:35

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Maxta.

Published byBrittanyin News & Eventson Tue, 10/31/2017 - 08:23

As the support industry continues to evolve, best practices, focusing on outcomes and a larger spotlight how customers should be more involved were all highlighted areas at the TSW TSIA show in Las Vegas this year.

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