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TSANet Users

Published byBrittanyin News & Eventson Fri, 03/28/2014 - 09:46

As a member driven organization our strategy and future direction is guided by the feedback we get from you!

Published byBrittanyin News & Eventson Tue, 03/25/2014 - 11:03

This week in Munich Germany, TSANet sponsored the TSE Europe event and held an EMEA member meeting. This provided an opportunity to share the importance of multi vendor support and network with some of the world’s top technology companies.

Published byBrittanyin News & Eventson Thu, 03/06/2014 - 08:10

During 2013 TSANet expanded activities in Europe, by providing more value to our existing Europe members and increasing awareness of TSANet to companies in Europe who are not TSANet members. To form the foundation of our Europe efforts we added Rainer Zielonka to the TSANet team and formed a Europe focus group to help guide our efforts in Europe. Our Europe activities continue in 2014 with some key events and milestones planned.

Published byBrittanyin Member Spotlighton Tue, 03/04/2014 - 09:03

TSANet offers Premium members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is F5 Networks. TSANet interviewed Andrew Pemble, VP Global Service Delivery, Ron Runyon, VP Global Service Delivery, and Ignacio Avellaneda, Senior Product Manager at F5 Networks.

Published byBrittanyin News & Eventson Mon, 02/17/2014 - 09:31

Our members and industry leaders talk about Multi Vendor support and the value and benefits they get from TSANet membership. Have a look at testimonials from DataCore Software, EMC Corp., IBM, HP and Red Hat.

Published byBrittanyin News & Eventson Thu, 02/13/2014 - 09:04

IBM hosted the TSANet board of directors and other member companies for a review of the strategy implementation status and plans for 2014. Topics included Case Exchange, Member Web and Knowledge and Training exchange.

Published byBrittanyin News & Eventson Tue, 02/11/2014 - 10:17

TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, announces that Rene Karel, Senior Partner Support Program Manager, was appointed to the TSANet Board of Directors. Rene was appointed to fill a vacant seat by a unanimous vote of the existing Board.

Published byBrittanyin Webinaron Tue, 02/11/2014 - 08:40

TSANet recently held a series of webinars to give existing and new members a better understanding of how to utilize our services within their company. Listen to the previously recorded 30 minute webinars and view accompanying slides. Also a great opportunity to bring your support team up to speed with TSANet!

Published byBrittanyin Industryon Tue, 01/28/2014 - 09:36

For many of the world’s leading technology companies multi vendor support is a critical part of providing world class technical support. As we enter into 2014 what trends will we see in multi vendor support? In this blog we take a look at the top 3 trends that are driving the future direction of multi vendor support.

Published byBrittanyin Member Resourceson Wed, 01/22/2014 - 12:47

The new TSANet strategy is based on feedback from our members and will enhance how members collaborate and provide support in multi vendor environments. The strategy is designed to address the core requirements of our members. These requirements can be summarized into 3 areas: continue to add more members, improve how members collaborate, and add more value for members.