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TSANet Users


Published byBrittanyin Industryon Tue, 01/28/2014 - 09:36

For many of the world’s leading technology companies multi vendor support is a critical part of providing world class technical support. As we enter into 2014 what trends will we see in multi vendor support? In this blog we take a look at the top 3 trends that are driving the future direction of multi vendor support.

Published byBrittanyin Member Resourceson Wed, 01/22/2014 - 12:47

The new TSANet strategy is based on feedback from our members and will enhance how members collaborate and provide support in multi vendor environments. The strategy is designed to address the core requirements of our members. These requirements can be summarized into 3 areas: continue to add more members, improve how members collaborate, and add more value for members.

Published byBrittanyin Member Resourceson Fri, 01/17/2014 - 10:08

IBM will be hosting the TSANet board of directors meeting during the first week in February in San Jose. As part of the 2014 strategy implementation plan this meeting will include a strategy day that is open to other TSANet members. Join Actian, EMC, Citrix, H.P. VMware and others for this thought-provoking session.

Published byBrittanyin Member Resourceson Tue, 01/07/2014 - 12:30

Do you have partners that you work with that are not TSANet members? As we start the New Year now is the time to take advantage of TSANet custom groups to form relationships with all of your partners. Many of our premium members, Cisco and NetApp, created custom groups in 2013.

Published byBrittanyin Member Resourceson Fri, 12/13/2013 - 10:07

The new TSANet strategy is based on feedback from our members and will enhance how members collaborate and provide support in multi vendor environments. The strategy is designed to address the core requirements of our members. These requirements can be summarized into 3 areas: Continue to add more members, improve how members collaborate, and add more value for members.

Published byBrittanyin Member Resourceson Mon, 12/09/2013 - 08:53

The new TSANet strategy is based on feedback from our members and will enhance how members collaborate and provide support in multi vendor environments. The strategy is designed to address the core requirements of our members.

Published byBrittanyin Member Spotlighton Tue, 12/03/2013 - 09:12

As we approach the end of our 20th year anniversary, TSANet wanted to put the spotlight on our Premium members. This exciting new initiative is called the “Member Spotlight,” which is a great opportunity to recognize a company’s customer support organization. The first member to be showcased in the Member Spotlight is DataCore Software. TSANet interviewed Nick Broadbent, Vice President of Global Services and Wendy Stutzman, Director of Technical Support at DataCore Software.

Published byBrittanyin Member Resourceson Tue, 11/26/2013 - 09:48

During the recent TSANet training event, two separate roundtable sessions covered the topic of integrating support organizations. The goal of the roundtable sessions was to identify best practices and provide a set of guidelines for successful integration.

Published byBrittanyin Member Resourceson Tue, 11/19/2013 - 14:10

During the recent TSANet training event, two separate roundtable sessions covered the topic of premium support and how to build out and manage that function within a support organization. The goal of the roundtable sessions was to identify best practices that could be shared with TSANet members.

Published byBrittanyin Member Resourceson Wed, 11/13/2013 - 12:55

During the recent TSANet training event, two separate roundtable sessions covered the topic of Knowledge Management. The goal of the roundtable sessions was to identify best practices, challenges and opportunities with multi vendor knowledge management. Greg Oxton, Executive Director of the Consortium for Service Innovation was the though leader for these sessions.

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