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TSANet Users


Published byBrittanyin News & Eventson Mon, 03/20/2017 - 09:56

TSANet will be hosting an exclusive WORKSHOP that will take place from April 26 through 27, 2017 at the hosting company Fujitsu in Munich, Germany.

Published byBrittanyin Member Resourceson Mon, 03/20/2017 - 07:46

At the core of TSANet value, is the ability for members to engage and collaborate with other members. The exact method(s) for this collaboration can vary from member to member and are defined in the TSANet Contact Document. At TSANet, we strive not to dictate to members “how” that collaboration occurs. However, there are some common best practices that we’ve found over the years that make the collaboration experience as effective and productive as possible.

Published byBrittanyin Member Spotlighton Wed, 03/15/2017 - 08:07

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Cloudera.

Published byBrittanyin News & Eventson Mon, 03/06/2017 - 13:03

Red Hat kindly hosted the TSANet Board of Directors meeting in February in Raleigh, NC. The meeting included a strategy day that was open to non-board TSANet members. Actian, EMC, Cisco, Citrix, Hewlett-Packard Enterprise, IBM, NetApp, Nutanix, Red Hat, Symantec, VMware and others got together for this thought-provoking session.

Published byBrittanyin Webinaron Fri, 02/24/2017 - 09:08

This Webinar included an overview of the CRM connectors for Salesforce, NetSuite and Microsoft Dynamics as well as details for the Web Interface. If you missed the TSANet Case Exchange Webinar, we have provided the webinar recording and slides.

Published byBrittanyin Webinaron Thu, 01/26/2017 - 10:14

If you missed the TSANet Administration and Management Webinar, we have provided the webinar recording and slides.

Published byBrittanyin News & Eventson Mon, 01/16/2017 - 10:09

A new Case Exchange connector version 4.1 is now available for Salesforce. This release contains three new features that have been requested from members. It is recommended that all existing users upgrade to this new connector.

Published byBrittanyin News & Eventson Tue, 01/03/2017 - 12:18

TSANet hosted a workshop from November 22-23, 2016 at the Kodak facility in Brussels, Belgium. This was the fourth workshop TSANet held in Europe around relevant topics of “Sharing experiences with the implementation of new technologies in Tech Support”. This interactive seminar facilitated by Rainer Zielonka (TSANet) discussed with members of the EMEA Technical Support Focus Group and support leaders from major European technology companies how they are planning to use new technologies to improve the customer experience.

Published byBrittanyin News & Eventson Fri, 12/30/2016 - 07:43

Red Hat will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on Feb 28, 2017. Join Actian, Cisco, Citrix, Dell EMC, Hewlett-Packard Enterprise, IBM, Microsoft, NetApp, Nutanix, Red Hat, Symantec, VMware and others for this thought-provoking session.

Published byBrittanyin Webinaron Thu, 12/15/2016 - 11:45

The TSANet Annual Member meeting was held to give members an update on member business and an opportunity to gain strategic insight on the organization's direction and vision.

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