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TSANet Users

Published byBrittanyin News & Eventson Wed, 11/02/2016 - 08:46

Hewlett Packard Enterprise hosted the TSANet Strategy Day on Oct 4, 2016 in the Bay Area. The strategy day provided members an opportunity to discuss the current state of TSANet and define the long term strategy.

Published byBrittanyin News & Eventson Tue, 10/25/2016 - 09:16

There are not many opportunities where the support industry can come together to talk strategy, commiserate on their successes and failures, or simply discuss what support looks like in the future. TSIA’s TSW show happens to be one of them. The Las Vegas show, held in October, highlights an industry in transition. The traditional support models simply don’t work with customers who have different demands and needs.

Published byBrittanyin Member Resourceson Thu, 10/13/2016 - 09:50

TSANet conducted a webinar on the 2016 Fall Release of the Member Web. If you missed the webinar, we have provided the recording and slides!

Published byBrittanyin Member Spotlighton Mon, 10/10/2016 - 12:12

TSANet offers Basic and Premium members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is SVA System Vertrieb Alexander GmbH.

Published byBrittanyin News & Eventson Mon, 10/10/2016 - 11:50

TSANet will be showcased at the Technology Services World (TSW) 2016 Service Transformations Conference on October 17-19, 2016 in Las Vegas. Join us and 1,600 services professionals in Las Vegas to learn about products and services that can help take your operation to the next level. We will be located at booth #21.

Published byBrittanyin News & Eventson Tue, 09/20/2016 - 07:56

TSANet would like to thank those who participated in the 2016 Member Survey! The 2016 TSANet Member Survey was another opportunity for members to tell us about their satisfaction with existing TSANet services. Their feedback will provide input that will set the priority for future offerings. Here are some highlights from the survey and actions for 2016.

Published byBrittanyin Webinaron Thu, 09/15/2016 - 10:29

TSANet will be conducting webinars on October 12, 2016 – December 14, 2016. The webinars will cover the following: Member Web Fall Release 2016, Introduction to TSANet, and the TSANet Annual Member Meeting 2016.

Published byBrittanyin News & Eventson Tue, 09/06/2016 - 08:03

To date, over 50% of the companies have established projects in service and support innovations and are investing in new technologies to increase efficiency, customer satisfaction and loyalty. Support executives from major IT companies and members of the EMEA focus group will share their experiences with the implementation of new technologies in Tech Support.

Published byBrittanyin Webinaron Wed, 08/31/2016 - 11:08

If you missed the "Extending TSANet to your Technology Partners with Custom Groups" Webinar, we have provided the webinar recording and slides.

Published byBrittanyin Member Spotlighton Tue, 08/30/2016 - 08:47

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Veeam. TSANet interviewed Ben Milligan, Director, Customer Technical Support at Veeam.