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TSANet Users

Published byBrittanyin News & Eventson Fri, 12/18/2015 - 13:37

IN THIS ISSUE: Message from TSANet President, Dennis Smeltzer, New Format Newsletter coming soon, Membership and the Channel, Member Spotlight, TSANet Webinars, Case Exchange, TSANet EMEA Workshop report, TSANet New Members

Published byBrittanyin Webinaron Thu, 12/17/2015 - 07:48

Learn how to take advantage of the new TSANet Case Exchange feature. This Webinar includes an overview of the CRM connectors for Salesforce, NetSuite and Microsoft Dynamics as well as details for the Web Interface.

Published byBrittanyin News & Eventson Wed, 12/16/2015 - 11:36

Board of Director position filled by John Bunney, Senior Director of Technical Services, Cisco Systems, Inc.

Published byBrittanyin News & Eventson Tue, 12/08/2015 - 10:33

TSANet Secretary position filled by Jim West, Director of Technical Support, Citrix Systems

Published byBrittanyin Webinaron Thu, 12/03/2015 - 13:53

TSANet conducted webinars Dec 16, 2015 through Feb 10, 2016. The webinars covered an Overview of Case Exchange, Overview of Custom Groups, and Overview of TSANet.

Published byBrittanyin Webinaron Wed, 12/02/2015 - 12:58

The TSANet Annual Member meeting is held to give members an update on member business and an opportunity to gain strategic insight on the organization's direction and vision. As a Not-For-Profit, member driven organization, the TSANet staff and Board of Directors values feedback from our members.

Published byBrittanyin News & Eventson Tue, 12/01/2015 - 08:41

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Kaminario.

Published byBrittanyin News & Eventson Thu, 11/19/2015 - 09:15

TSANet hosted a workshop on October 15th at Software AG in Den Haag, The Netherlands. This conference was a follow up of the workshop held in Berlin earlier this year with the theme “Ten years of experience with a new technical support organization abroad”.

Published byBrittanyin Member Resourceson Mon, 11/16/2015 - 07:41

The Fall 2015 release went live in October and provides several improvements to Case Exchange. Improvements to both the Web interface and Email notifications are highlighted below.

Published byBrittanyin Webinaron Thu, 11/05/2015 - 10:17

The world’s leading multi vendor collaborative support network is now open to the Channel. This webinar will provide details on the benefits of TSANet membership for the Channel.