TSANet recently participated in the creation of an open customer metrics framework that promises to change the way we think about customer support. Working with the team at Klever and 12 other companies the team put together the first version of this framework.
One of the enhancements added to the member web in 2015 was the ability to post Internal Notes. This is a powerful feature that can help streamline your users experience. The Internal Note is a very quick way for you to let your support staff know something about that area or specific page in the TSANet database.
Every year our Open Group members get an email about TSANet Board of Director nominations and voting. Yet many probably know little about what the Board does for TSANet. At the core of the organization is the fact that we are a Not-For-Profit organization. Our Bylaws are written to allow our members to elect a Board of eleven members. Our Board of Directors is a dedicated group of individuals that meet via teleconference on a monthly basis and face-to-face three times per year to address TSANet business.
TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has appointed Deepak Chawla, Vice President of Worldwide Support at Nutanix, to the TSANet Board of Directors.
Custom Groups are an ideal solution to power greater collaboration between a select group of TSANet member companies or between you and your technology or channel partners. TSANet is now offering members the opportunity to showcase their Custom Groups. The second member to be showcased in the Custom Group Spotlight is NetApp.
TSANet hosted a workshop from March 9th - 10th, 2016 at the HP Enterprise location in Ratingen, Germany. This was the third workshop TSANet held in Europe around relevant topics of “How to enable Customer Success with tomorrow’s Tech Support Technologies.”