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TSANet Users

Published byBrittanyin Industryon Tue, 03/01/2016 - 11:26

For years companies assumed that the default to accelerate their support process was to create a formalized Cooperative Support Agreement (CSA) between two or more companies. Such agreements enhance the customer service experience by enabling a fully coordinated approach from technical support personnel of both companies. However the downside can be the time for creation and implementation of these agreements which can run into weeks and even months.

Published byBrittanyin Webinaron Thu, 02/18/2016 - 13:15

TSANet will be conducting webinars March 15, 2016 through June 15, 2016. The webinars will cover the Member Web Spring Release, Case Exchange, Extending TSANet to your Channel with Custom Groups, and Introduction to TSANet.

Published byBrittanyin Member Resourceson Wed, 02/10/2016 - 07:55

TSANet is now sending personalized insights and actions reports that help members maximize the benefits of TSANet membership. These reports contain information on the member’s usage of TSANet and specific actions that can be taken to improve multi vendor support.

Published byBrittanyin News & Eventson Fri, 02/05/2016 - 12:32

Technology support and services are rapidly changing. A majority of support organizations are in the mist of creating new strategies in order to keep pace. Learn how technology breakthroughs are changing the way service and support organizations achieve superior customer experience. Join us for an interactive seminar facilitated by Rainer Zielonka (TSANet) and Alex Marburg (HPE) to discuss how customer executives from major technology companies are planning to use new technologies to improve customer experience.

Published byBrittanyin Member Spotlighton Tue, 01/26/2016 - 11:08

TSANet offers members the opportunity to showcase their company’s customer support organization. The latest company in the "Member Spotlight" series is Winchester Systems.

Published byBrittanyin Webinaron Wed, 01/13/2016 - 12:12

Learn how to maximize your member fee with the creation of Custom Group relationships. This session covered how to create, promote and implement your own custom groups.

Published byBrittanyin News & Eventson Tue, 01/12/2016 - 13:01

NetApp will be hosting the TSANet Board of Directors meeting and you are invited to the Strategy Day that is open to other TSANet members on Feb 23, 2016. Join Actian, EMC, Cisco, Citrix, Hewlett-Packard, IBM, Microsoft, NetApp, Red Hat, Symantec, VMware and others for this thought-provoking session.

Published byBrittanyin News & Eventson Fri, 12/18/2015 - 13:37

IN THIS ISSUE: Message from TSANet President, Dennis Smeltzer, New Format Newsletter coming soon, Membership and the Channel, Member Spotlight, TSANet Webinars, Case Exchange, TSANet EMEA Workshop report, TSANet New Members

Published byBrittanyin Webinaron Thu, 12/17/2015 - 07:48

Learn how to take advantage of the new TSANet Case Exchange feature. This Webinar includes an overview of the CRM connectors for Salesforce, NetSuite and Microsoft Dynamics as well as details for the Web Interface.

Published byBrittanyin News & Eventson Wed, 12/16/2015 - 11:36

Board of Director position filled by John Bunney, Senior Director of Technical Services, Cisco Systems, Inc.