Cloud Software Group – Jay Thomas
Dell EMC – Kenny Loo
IBM – Bina Hallman
Jay Thomas – Cloud Software Group
Jay Thomas is the Director of Premium Services at Cloud Software Group.
Jay has more than 23 years of experience with a broad range of responsibilities in supporting technology. In his current role, Jay is responsible for customer experience, retention, scaling, and continuous improvement of premium enterprise customers.
He established the global Cloud Technical Support organization from the ground up, turning it from a small team to the global workforce that today handles most customer support engagements. Jay has extensive experience implementing the processes and procedures that are required to support cloud solutions.
Kenny Loo – Dell EMC
Kenny Loo, Senior Director & Chief of Staff, is the global lead for Customer Advocacy Strategy and Business Transformation within Dell Technologies Services.
Customer Advocacy provides a broad portfolio of reactive and proactive services and capabilities that support a customer-first approach resulting in higher customer satisfaction. Dell Technologies provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. His responsibilities in his current role include leading strategic initiatives that enable future growth, developing new processes and technology capabilities that improve customer time-to-value while driving business change through data science and business intelligence, & managing the organization’s P&L portfolio.
Kenny has 25 years of Account Management, Services, and Support experience in the high-tech industry. He is known for driving innovation and bringing thought leadership to maximize operational excellence and deliver business performance. Kenny has been recognized by the Services’ industry for “Innovation in Enabling Customer Success” and “Innovation in Product Supportability”.
Kenny holds a Bachelor of Science in Mechanical Engineering and a Master of Business Administration both from Northeastern University.
Bina Hallman- IBM
Bina Hallman Vice President, Technology Lifecycle Services, has more than 30 years of experience with broad range of responsibilities in a highly complex Technology industry. She is a Vice President at IBM and has a track record of leading transformations while spearheading operational improvements to drive productivity, reduce cost and improve product quality.
Bina has had responsibility for IBM Storage P&L with both mature and rapidly growing multi-Billion portfolio and successfully implemented strategy transforming the portfolio.
Currently Bina leads IBM Worldwide Technology Life Cycle Services Customer Support, with responsibility for IBM Systems including IBM Z, Power and Storage Hybrid Cloud products and solutions. She’s driving transformation of mature break-fix support, which has industry leading NPS, to Proactive and Predictive support with Automation and AI.
Bina is on the Advisory Board of College of Engineering at University of North Carolina. She is the Executive leader of IBM Systems Diversity and Inclusion Council and Network of Emerging Women Leaders. Bina nurtures trust in her organizations by personally coaching both individuals and teams to build a sustainable, high-performance culture and organization.
She completed MS in Electrical Engineering and BS in Computer Science & Electrical Engineering programs at UNCC.