Nutanix – Jason Longpre
UiPath – Nagarajan Swaminathan
Jake Miller – Cloudera
Vice President of Global Customer Support
With 28 years of experience as both a systems integrator and a product support leader, I have a deep understanding of the critical role collaboration plays in delivering exceptional customer experiences. As the Vice President of Global Customer Support at Cloudera, I lead teams focused on driving customer satisfaction, optimizing enterprise support, and fostering innovation.
I am a strong advocate for cross-company collaboration, technical support, and operational strategy as key drivers of industry success. By building strong relationships and enabling critical partnerships, I strive to enhance multi-vendor support and create seamless customer experiences across the ecosystem.
Jason Longpre – Nutanix
Vice President of Worldwide Support
Jason Longpre is the Vice President of Worldwide Support at Nutanix responsible for Nutanix’s Award Winning Support Organization. Jason and his team pride themselves on delivering an exceptional customer experience with every interaction with a proven track record of an average of 90+ NPS over the last 10 years. Jason’s focus is on innovation, collaboration, continuous improvement, and team member satisfaction to deliver consistent results. Jason has also driven multiple cross-functional and organizational initiatives that support customer health, deflection, automation, and ease of use to deliver excellence at scale.
Nagarajan Swaminathan – UiPath
Vice President of Global Product Support
I am a seasoned IT leader with over 26 years of experience, encompassing Program Management, Service Delivery, Operational Excellence, Product Support and Customer Success. Possesses a strong aptitude for managing complex IT Systems Integration and Application Management services, alongside a proven ability to steer large-scale Digital Transformation programs. Demonstrates a high level of trust, meticulous attention to detail, and a commitment to leading by example, actively supporting the development of emerging IT professionals.