TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has appointed Jyotiram Pasupalak, Vice President of Customer Support Delivery at NetApp, to the TSANet Board of Directors.
“We are delighted to have Jyoti join the Board of Directors,” said Paul Esch, president of TSANet. NetApp has been an Elite member for over 25 years, and Jyoti brings experience building global processes that focus on customer experience. Jyoti also has experience with hybrid cloud solutions and understands the complexity of working with various hyperscalers to support best-in-class customer solutions.
Jyotiram Pasupalak, Vice President of Customer Support Delivery at NetApp, is a senior executive with 24 years of technology and business leadership experience in reputed IT organizations. As a global executive, he has expertise in managing cross geographic and cross functional customer support service delivery operation management, program management, and organization development. Jyotiram is an expert on hybrid cloud product technology support organization development and management.
He designs customer support services strategy and architecture by keeping customers at the centre, with core principles of making it easy, reducing customer efforts at every step, by focusing on creating positive customer experience at every touch point, by developing a true service mentality focused on the customer, and the value of support.
Jyotiram positions customer support as a clear differentiator by delivering predictable and consistent high-quality customer support at every touch point. He drives to create unprecedented customer loyalty, and position customer support as the face of the organization, an enabler in product sales, renewal, and market positioning. Jyotiram keeps self-service and automation at the forefront by leveraging digital platforms and using skilled empowered experts to help with more complex customer problem solving. He drives operational efficiency improvement by minimizing rework, standardizing processes, creating Knowledge Management Programs and service automation.
He is an expert in building large scale global technology support organizations largely centered in China, Japan, Australia and India. Jyotiram has developed and led global support organizations across worldwide regions and achieved performance excellence.
Chandra joins the existing TSANet Board Bembers: Scott Froehlich (Red Hat), Jason Longpre (Nutanix), Darlene McNamara (Cisco), Todd Roberts (VMware), Richard Long (Actian Corporation), Kenny Loo (Dell Technologies), Bina Hallman (IBM), Chandrasekar Gopalan, (Microsoft), and, Deepak Chawla (UiPath).
About TSANet
TSANet, founded in 1993, is a worldwide, not-for-profit organization that provides the legal framework and collaboration system to foster multi-vendor problem-solving. We are a community of 900+ technology companies that aims to improve customer experience, partner relationships and employee satisfaction www.tsanet.org.