TSANet (Technical Support Alliance Network), the industry’s largest vendor neutral support alliance, has appointed Darlene McNamara, Sr. Director, CX Global Delivery at Cisco, to the TSANet Board of Directors.
“We are delighted to have Darlene join the Board of Directors,” said Paul Esch, TSANet President. Darlene brings experience building global processes and delivery of partner supported service outcomes. Darlene has the skills needed to direct the new TSANet strategy and will be great addition to the team.”
“Customers no longer view multi-vendor collaboration as a perk of a service offering,” said Darlene McNamara. “They expect collaboration, and they expect it to be flawless. I am enthusiastic about the solutions that TSANet drives for partners and customers. I am excited to join the board to help lead that strategy for the future of TSANet”.
Darlene McNamara leads Cisco’s CX Global Delivery organization, delivering Services and Support, with the mission of Customer Success. She is a seasoned and energetic leader blending customer insight with technical expertise to deliver globally consistent enhanced experiences. In addition to accelerating service outcomes, Darlene is responsible for driving the global vendor strategy, driving performance management, risk management, capacity management, and relationship management. With demonstrated experience in growing world class teams, Darlene focuses on partner enablement, automation, and by taking a proactive approach to issue resolution.
Prior to her leadership roles Darlene was a technical engineer supporting Cisco’s Collaboration product suite. An expert in VoIP Technologies, configuring, designing, and resolving advanced and complex issues for customers. She also worked at Teloquent Inc. and Microsoft supporting the early days of their Contact Center solutions.
Darlene is an active learner and holds a Master of Business Administration, Project Management Professional Certification (PMP) as well as several other technical certifications. She is an advocate for giving back and spends her time as a court appointed special advocate for children who have been removed from their homes for neglect and abuse. During her free time, she enjoys traveling and live music with her husband.
Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multivendor alliance that offers an industry-wide forum to facilitate servicing multivendor customers while providing an infrastructure for more efficient multivendor problem solving. Membership consists of more than eight hundred software and hardware companies. Learn more about TSANet at www.tsanet.org.