TSANet (Technical Support Alliance Network), the industry’s largest vendor-neutral support alliance, has appointed Chandrasekar Gopalan, WW Support Leader / General Manager at Microsoft, to the TSANet Board of Directors.

“We are delighted to have Chandra join the Board of Directors,” said Paul Esch, President of TSANet.  Hyperscalers enable the creation of a wide range of solutions, and collaboration between vendors is critical in providing a great customer experience. Chandra brings over a decade of experience supporting these complex environments and will be a great addition to the team.”

“The move to running mission critical products / solutions in the cloud has transformed customer expectations significantly,” said Chandrasekar Gopalan. “They expect a seamless experience, and hate knocking on multiple doors to get their issue resolved. Success in this environment is founded on consistent execution with rigor around stability, security, and reliability. In this transformation journey, it has become clear that the support experience is emerging as a key differentiator in retaining customers and further building trust”.

“I am excited to join the TSANet board and help shape the strategy of the cloud support experience for the enterprise segment. TSANet is well poised to provide this capability with an amazing representation of key enterprise members serving in the board. The possibilities that arise from collaborating together are limitless”.

Chandra is the Partner General Manager leading Azure Core Infrastructure organization worldwide, with a global team of 3000 people across 25+ countries and building long-term partnerships with internal & external stakeholders / partners. In his role, he worked with key partners like Redhat, Databricks, SAP, VMWare etc and built programs to drive seamless customer experience. Chandra has a master’s degree in computer applications and has over 25 years of experience in leading and managing large teams across multiple regions and time zones, previously working at Oracle and Polaris. He is a certified workplace coach and a passionate leader in the cloud technology market.

Chandra joins the existing TSANet Board Members: Scott Froehlich (Red Hat), Jason Longpre (Nutanix), Darlene McNamara (Cisco), Todd Roberts (VMware), Richard Long (Actian Corporation), Jay Thomas (Cloud Software Group), Kenny Loo (Dell Technologies), Bina Hallman (IBM), Jyotiram Pasupalak (NetApp), and Deepak Chawla (UiPath).

About TSANet

TSANet, founded in 1993, is a worldwide, not-for-profit organization that provides the legal framework and collaboration system to foster multi-vendor problem-solving. We are a community of 900+ technology companies that aims to improve customer experience, partner relationships and employee satisfaction www.tsanet.org.