Dedicated to Your Success

Paul Esch

President

Paul is currently the President of TSANet and works with the TSANet Board of Directors to manage and define the future of TSANet.   Joining TSANet in 2012, Paul was responsible for strategy and business development at TSANet and grew membership to over 800 Technology Vendors.    Paul was also responsible for the TSANet Connect System that supports member collaboration.

Paul brings over 35 years of experience in the technology support industry, managing products in IT security, Networking,  Telecommunications, and consumer electronics.   Prior to TSANet, Paul worked for Nokia where he was responsible for global contact centers, social media, and online support. Paul holds an MBA in Technology Management from the University of Phoenix.

Dennis Smeltzer

Operations Consultant

Dennis, former TSANet President, has provided leadership to the organization since its inception in 1993. Beginning with the original 11 sponsor member companies, he is largely responsible for TSANet’s growth to its current membership in the hundreds.

Formed originally as a single many-to-many relationship, Dennis worked with the members to create a global support relationship infrastructure, which now serves the industry with a variety of relationship options. As a not-for-profit association, Dennis has worked under the leadership of the member-elected board of directors. During his tenure, he directed a small staff to advance TSANet in becoming the world’s largest technical support alliance for the IT industry. Prior to TSANet, Dennis was the Editor for Service and Support Management and Microservice Management magazines.

Dennis has over 35 years of experience in the IT industry and has held several positions, from Field Service Engineer to Director of Support Operations, for an OEM in the Dallas, Texas area. Dennis is also active as a volunteer and works with local Emergency Management and is a board member of the Citizens Corp Council in Johnson County, Kansas. Dennis holds a commercial pilot’s license and part 107 UAS (Drone) FAA license.

Stephanie Benson

Membership Services Coordinator

Stephanie is the Membership Services Coordinator for TSANet. Based in the United Kingdom, she has worked for TSANet since 1999.

Prior to TSANet’s globalization, Stephanie served as TSANet Europe Ltd.’s Membership Services Director. Her global responsibilities include member sales, communications and member relationship implementation. As a consultant, Stephanie’s vast experience in TSANet provides the organization expanded time-zone coverage for a variety of member services. She also serves as a liaison for Europe members, representing the needs of EMEA-based members and providing insight into the overall global organization.

Stephanie’s previous experience includes work with Apple UK where she implemented and managed the Apple Developers Program. She’s also worked as a voiceover artist and market research consultant.

Kelly Haake

Finance Manager

In October 2021, Kelly joined TSANet as assistant finance manager. As Deborah eases into retirement, Kelly has taken over the role of finance manager.

Kelly’s main areas of responsibilities involve financial transactions for TSANet such as invoicing, collections, accounts payable and payroll. Kelly works closely with member services in the process of on-boarding new members and membership renewals. She also manages HR administration and financial reporting.

Prior to TSANet, Kelly worked in various purchasing and administrative roles for a worldwide parts and equipment supplier company, as an office manager in a chiropractor’s office, and a manager at a local restaurant. She received a B.S. in Business Administration from the University of Kansas in 2016. She has a background in financial management, including payroll. Kelly’s exceptional organizational skills and experience are an asset to the TSANet team.

Brittany Jimerson

Marketing and Operations Manager

Brittany is responsible for the Marketing and TSANet Connect Operations.   As a Manager, the position includes developing plans and managing projects that supports the overall TSANet Strategy. She joined TSANet in 2013.

As the Marketing Manager her main areas of responsibilities are social media, blogs and digital marketing including the Public Web and lead generation activities. As the Operations Manager her main areas of responsibilities include management of Member data in both TSANet Connect, Salesforce and related systems, TSANet Connect Release Management including member feedback, quality testing and communication, and TSANet Connect Operations Management including Member onboarding, Change Management and Partner programs. Brittany has been with TSANet since 2013.

She received a B.S. in Journalism with an emphasis in strategic communication from the William Allen White School of Journalism and Mass Communication at the University of Kansas in 2012. During her time at KU, Brittany was a part of the implementation and execution of a strategic campaign, “Txt L8r Drive Safer”, for the Kansas Department of Transportation. She also had the opportunity to conduct research and write social media posts and news releases in her journalism courses.

Rainer Zielonka

Senior Consultant, TSANet EMEA Representative & Chairman of EMEA and India Focus Groups