TSANet Staff

Dedicated to Your Success

Dennis SmeltzerDennis Smeltzer – President

Dennis is President of TSANet and has provided leadership to the organization since its inception in 1993. Beginning with the original 11 sponsor member companies, he is largely responsible for TSANet’s growth to its current membership in the hundreds.

Formed originally as a single many-to-many relationship, Dennis worked with the members to create a global support relationship infrastructure, which now serves the industry with a variety of relationship options. As a not-for-profit association, Dennis has worked under the leadership of the member-elected board of directors. During his tenure, he directed a small staff to advance TSANet in becoming the world’s largest technical support alliance for the IT industry. Prior to TSANet, Dennis was the Editor for Service and Support Management and Microservice Management magazines.

Dennis has over 35 years of experience in the IT industry and has held several positions, from Field Service Engineer to Director of Support Operations, for an OEM in the Dallas, Texas area. Dennis is also active as a volunteer and works with local Emergency Management and is a board member of the Citizens Corp Council in Johnson County, Kansas. Dennis holds a commercial pilot’s license and part 107 UAS (Drone) FAA license.


Paul Esch Paul Esch – Director of Strategy and Business Development

Paul is responsible for strategy and business development at TSANet. Working with the TSANet president and board of directors, Paul is tasked with creating, communicating, executing and sustaining the organization’s strategic initiatives.  This role was introduced in 2012 with the goal of increasing the value of TSANet for our members.

Paul brings over 25 years of experience in the technology support industry, managing products in consumer electronics, IT security and telecommunications. Prior to TSANet, Paul worked for Nokia where he was responsible for global contact centers, social media and online support. Paul holds a MBA in Technology Management from the University of Phoenix.


Deborah Barnes

Deborah Barnes – Manager of Finance & Administration

Deborah has been with TSANet since January 1995 and manages financial systems and marketing projects. In addition to Deborah’s operational and financial responsibilities, her position ensures the organization maintains its not-for-profit compliance and status.

She directs and reports on the overall financial health of the organization. While most members will have contact with Deborah regarding the financial aspects of the organization, her tenure with TSANet allows her experience to go well beyond her financial responsibilities. TSANet relies on Deborah to coordinate many marketing and promotional projects, including logistical planning, organizing TSANet meetings and events and overall responsibility for running an efficient office to serve our members.

Prior to TSANet, Deborah worked in marketing research for Tallgrass Technologies, a storage and backup solutions company.


Stephanie BensonStephanie Benson – Membership Services Coordinator

Stephanie is the Membership Services Coordinator for TSANet. Based in the United Kingdom, she has worked for TSANet since 1999.

Prior to TSANet’s globalization, Stephanie served as TSANet Europe Ltd.’s Membership Services Director. Her global responsibilities include member sales, communications and member relationship implementation. As a consultant, Stephanie’s vast experience in TSANet provides the organization expanded time-zone coverage for a variety of member services. She also serves as a liaison for Europe members, representing the needs of EMEA-based members and providing insight into the overall global organization.

Stephanie’s previous experience includes work with Apple UK where she implemented and managed the Apple Developers Program. She’s also worked as a voiceover artist and market research consultant.


Brittany Jimerson – Marketing and Operations Manager

Brittany is responsible for the Marketing and TSANet Connect Operations.   As a Manager, the position includes developing plans and managing projects that supports the overall TSANet Strategy.

As the Marketing Manager her main areas of responsibilities are social media, blogs and digital marketing including the Public Web and lead generation activities. As the Operations Manager her main areas of responsibilities include management of Member data in both TSANet Connect, Salesforce and related systems, TSANet Connect Release Management including member feedback, quality testing and communication, and TSANet Connect Operations Management including Member onboarding, Change Management and Partner programs. Brittany has been with TSANet since 2013.

She received a B.S. in Journalism with an emphasis in strategic communication from the William Allen White School of Journalism and Mass Communication at the University of Kansas in 2012. During her time at KU, Brittany was a part of the implementation and execution of a strategic campaign, “Txt L8r Drive Safer”, for the Kansas Department of Transportation. She also had the opportunity to conduct research and write social media posts and news releases in her journalism courses.


RainerRainer Zielonka – Senior Consultant, TSANet EMEA Representative & Chairman of EMEA and India Focus Groups

Rainer is the chairman of the TSANet EMEA focus group, an informal network of tech support executives, he represents TSANet in Europe to drive TSANet’s regional business and membership growth.

Rainer Zielonka, Senior Technical Consultant, has a long history as leader of technical support organizations with over 35 years of experience in the IT industry. As a former chairman he served on the TSANet Board for over ten years. In his role as chairman of the TSANet EMEA focus group, an informal network of tech support executives, he represents TSANet in Europe to drive TSANet’s regional business and membership growth.

” I am thrilled to be part of the TSANet team” said Rainer. “The TSANet organization has a winning strategy, a highly talented team and a unique value proposition”